Voice of Customer

RMS Agency | Arrange Chinese crew for emergency medical treatment and free the vessel from delay

Date of release:2021-02-26 15:46:00.0

Case details

Customer: COLUMBIA SHIPMANAGEMENT LTD

Vessel Name: CAPE MAGNUS

Period: June, 2020

Location: GUANGZHOU CONTAINER TERMINAL

In June 2020, an injured crew was under urgent condition at Guangzhou port but was not permitted to sign off given the severe situation of the Covid-19 pandemic. After the hard work from RMS Agency Dept. with Port Authorities, the sailor was finally permitted to sign off.

This vessel is a container vessel, and the port stay only lasts 12 hours, but the total formalities generally takes about 2 working days. We efficiently arranged for the sailor to sign off, see a doctor, be in hospital and repatriate within 11 hours, allowing the vessel to sail timely.

Feedback

1614577827374028440.png“Thanks for your great effort for your help, it really helped us a lots. Look forward to our next cooperation. ” said by the owner.

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